Warranty Guidelines

• 30 day money-back guarantee from the date of purchase (with the exception of items with opened software.)
• All refunds must be in their original, re-sellable condition. All paperwork (including warranty cards), all documentation and usable packaging must be included.
• If a product is received defective, we will exchange it for another of the same item; we will also re-credit your credit card for the shipping costs incurred, as long as you follow our return-merchandise policy. If the item is no longer in stock, we will offer a free upgrade of that item.
• All OEM products are to be handled by their respective manufacturers. You can find their web address on the back of the packaging. If the packaging has been opened and/or damaged, they are not eligible for refunds.
• All other (aftermarket) products are covered by a six (6) month return policy; if the product becomes defective at any time during the first 6 months after your original purchase date, we will ship you a replacement. If we no longer carry that product, we will replace it with an upgrade, or similar product.
• Packages we receive without the proper RMA information will be refused, and RPIWireless will not be responsible for any of the shipping costs.
• Rushed orders (orders in which you, the customer, requests non-standard shipping, and rushed processing) will not be eligible for full shipping cost refunds, regardless of the reason for return.
• All shipping costs will be non-refundable.
• Items with opened software are not eligible for refund or exchange.
• We reserve the right to determine whether or not any refund/exchanged item has violated the Acceptable Use Policy. Any refunded or exchanged items which violate this policy are no longer eligible for our warranty, or 30 day money-back guarantee. Items which we feel have violated this policy will either be held, or re-shipped back to the customer, at the customer’s expense.